Shipping policy
We aim to process all orders within 24 hours after receiving your confirmation email. You will receive another notification once your order has shipped.
Shipping Rates & Estimates
United States
Standard Secured: $4.99 (3–7 business days)
Express Tracked: $7.99 (1–3 business days)
International
Shipping is available worldwide via DHL Express and USPS (discounted Shopify rates).
Shipping costs will be calculated at checkout based on your location and selected delivery speed.
Delivery times vary by country, but most international orders arrive within 5–10 business days.
Order Tracking
Once your order ships, you’ll receive an email with tracking information so you can follow your package’s progress in real time.
Customs, Duties & Taxes
Your order may be subject to import duties and taxes (including VAT) incurred once your shipment reaches your destination country.
Neophone is not responsible for these charges — they are the customer’s responsibility.
Lost, Delayed, or Damaged Packages
We are not responsible for delays caused by the carrier, incorrect shipping information, or customs clearance.
If your order arrives damaged, please email us at neophone.uk@outlook.com with photos of the item and packaging - we’ll help make it right.
Returns & Exchanges
We offer returns within 7 days of delivery.
To initiate a return, please email neophone.uk@outlook.com before sending any items back.
For full details, please see our Return Policy.
